Employee Training

Tips for Choosing a GenAI Writing Tool for Employee Training

Artificial Intelligence (AI) and generative AI (GenAI) are beginning to have an impact on employee training around the world.

AI algorithms can analyze individual employees’ learning preferences, skills, and knowledge gaps and recommend personalized learning paths, courses, and resources. It can also create adaptive learning environments that adjust the difficulty and content of training materials based on the learner’s progress, offer guidance and on-the-job assistance via chatbots, and analyze data to highlight trends, learning patterns and areas of improvement.

Another area where AI and GenAI are changing employee training is the speed and quality of the content required for eLearning, in-person, online and other forms of training.

AI versus GenAI?

AI is a broad field where machines, systems, and software perform tasks that typically require human intelligence. These include problem-solving, learning, reasoning, perception, understanding natural language, and more. GenAI is a class of AI designed to generate new, original text, images, music, and other types of media that a human may generate.

GenAI offers many benefits, including providing inspiration and enhancing the storytelling of human content creators; generating content tailored to formats, styles, preferences and behaviours; summarizing long texts; extracting key information; and generating concise reports in a fraction of the time.

Despite its remarkable capabilities, AI and GenAI have limitations. It cannot understand the content it generates, which may cause it to generate plausible-sounding but incorrect/nonsensical content. It can also not infer or extrapolate information beyond what has been explicitly provided, which can limit the accuracy and creativity of the outputs.

When utilizing this technology, it is crucial to be precise about the desired output. The AI model must be fed with appropriate subject matter expertise, as it cannot determine what is accurate or erroneous. It is also crucial to use human intelligence to verify the results.

GenAI for employee training

As anyone who has used tools like ChatGPT or Google Bard, GenAI can also be a big help in overcoming writer’s block, structuring the content, and generating suggestions.

From an employee learning perspective, GenAI is a valuable tool for constructing training materials. It can draw content from training resources and documentation, employ methodologies used by instructional designers and technical writers and create training content for employee courses that is optimized for learning.

It is important to note that GenAI cannot and does not replace human training creators – it simply amplifies human productivity. While AI can offer suggestions, humans must validate and enhance the content produced by the AI tool.

Choose the right GenAI tool

Another point to note is that it is important to use an AI tool designed for a specific function. If you are building marketing content, it is important to select a GenAI trained to build blogs, social media posts and other marketing materials. If you are interested in a tool to help your sales process, choose a tool trained to build sales scripts, schedule meetings or coach front-line staff.

Similarly, when selecting a tool for building content for employee training, it is important to select a tool trained in best practices for course creation. By choosing the right tool for the right application, learning departments can promptly address training needs and create comprehensive training programs.

More on selecting a GenAI tool for training content

Below are some more tips for selecting a GenAI tool for creating the content for employee training.

  • Built for creating training content. Since AI tools are trained and optimized for certain content types, choose a GenAI tool designed for creating learning content.
  • Content generation capabilities. One of the most important factors when creating employee training is using your information and data. Generic AI tools that use information from the internet may not deliver accurate information. Using a company’s own or trusted information increases the quality of the training content.
  • Data security. Look for tools that adhere to data protection regulations, such as the European Union’s General Data Protection Regulation (GDPR), and handle sensitive information appropriately.
  • Data privacy. Select a tool that keeps your input information and training content private.
  • Integration and compatibility: Select a tool to export your training content into a format supported by your preferred learning management systems (LMS) or other platforms.
  • Support and documentation. Look for online help, email support and even personalized training options.
  • Cost and value. Evaluate the pricing structure, licensing models, and any additional costs.
  • Consider not only the amount of time saved in the learning content creation process but also the corporate benefits of delivering customer, employee, sales, and partner training in a timely manner.

Don’t forget to try any tool with your content and verify that the speed, output, and quality of the content meet your expectations.

Why invest in GenAI tool

Adding a GenAI tool to your technology stack offers many benefits. Tools focused on training content creation help training creators generate learning content at scale. This includes content for eLearning courses, presentations, microlearning, videos, quick-start guides, and other training content forms.

Since the best content creation tools allow organizations to import their data/information, the quality of the content created can be higher than that created by those unfamiliar with the content or new to creating training.

Finally, some GenAI tools allow organizations to automate repetitive tasks, which can be useful for updating courses in employee onboarding, policy, and compliance programs.

All the above leads to savings in both time and money.

Grow training programs and employees

Using GenAI to invest in and grow an organization’s employee training offers many benefits.

Greater and enhanced training helps employees acquire new skills and knowledge, enabling them to perform their jobs more effectively and efficiently, improves job performance and increases productivity.

Companies that invest in employee training also see greater employee retention and engagement. A review by Cornell University found that investment in employee learning and training results in multiple benefits – 94 percent said they would stay at a company longer if it invested in their learning and development, 76 percent said that investments in training help keep them motivated and inspired to work harder and be better at their job, and 40 percent said they would leave their job within the first year unless they receive training and education from their employer.

Ongoing training can help employees improve their job performance, which increases the quality of work and overall business outcomes. The same study from Cornell University found that 74 percent of survey respondents felt they were not reaching their full potential unless they received training from their employer.

While training requires an initial investment, it can lead to long-term cost savings. Well-trained employees are less likely to make costly mistakes, require as much supervision, stay motivated and stay in a job longer – all of which can lead to reduced operational expenses.

Organizations interested in scaling their employee training program can meet these objectives quickly and cost-effectively by investing in tools like GenAI.

Similar Posts